Shipping Policy
Made-to-Order Processing
All Reserved Resonance products are made to order. Each item is individually assembled and prepared by hand after your order is placed.
Please allow 5–7 business days for your order to be completed and prepared for shipment before it is handed off to the shipping carrier.
This processing time is separate from the time your package spends in transit.
Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.
International Orders
Reserved Resonance currently ships within the United States only. We are unable to ship internationally at this time.
Please note that shipping times provided by the carrier are estimates and begin once your order has been handed off to the carrier. Reserved Resonance is not responsible for delays caused by the carrier, weather, natural disasters, or other circumstances outside our control.
Peak Times & Delays
Reserved Resonance is a one-person operation, and every order is personally assembled and prepared by hand.
During periods of increased demand — including new product launches, holidays, special promotions, or other peak periods — order volume may be higher than usual. As a result, fulfillment may take longer than our standard 5–7 business-day processing window.
If extended processing times are expected, we will do our best to communicate this clearly on the website or at checkout.
We appreciate your patience and understanding during these periods. Your order is not being processed by a warehouse or fulfillment center — it is being made specifically for you.
Order Changes & Shipping Addresses
Please review your shipping information carefully before completing your purchase.
If you need to correct or update your shipping address, contact us as soon as possible. We will do our best to accommodate changes before your order enters the shipping process, but we cannot guarantee that changes can be made once an order has been completed or shipped.
Reserved Resonance is not responsible for packages sent to an incorrect address provided at checkout.
Lost, Damage, or Delayed Packages
Once an order has been handed over to the shipping carrier, the package is subject to the carrier's handling and delivery procedures.
If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with the carrier for additional delivery information.
If your package arrives damaged, please refer to our
Refund and Exchange Policy for how you can submit a claim.
