Refund and Exchange Policy
We want to make sure you have the best fragrance experience possible with your purchase. Please review the following guidelines for returns and exchanges.
Returns and Exchanges
All sales are final. Returns and exchanges are not accepted except as expressly provided below for products that arrive damaged or are defective.
Damaged or Defective Products
If your order arrives damaged or a product is determined to be faulty or defective, you may submit a claim for a replacement or refund within 15 days of the date you receive your package.
To submit a claim, please use our Contact Us page (link below) or contact us at support@reservedresonance.com.
Please make sure to include the following in your claim message:
- Your order number
- A description of the damage or defect
- Photographs clearly showing the product and the damage or defect
- Photographs of the packaging, if applicable
- Any other information or evidence we may reasonably request to evaluate the claim
Claim Review and Approval
All damaged or defective product claims are subject to review and approval. We may request photographs, videos, or other reasonable evidence to verify the reported damage or defect before approving a claim.
If your claim is approved, we will provide, at our discretion, either:
- A replacement product at no additional charge; or
- A refund for the affected product.
You will not be charged for an approved replacement item or for shipping associated with the replacement.
If a refund is approved, the refund will be issued to the original payment method, subject to the processing times of your payment provider.
Important Information
Please inspect your package and products promptly upon delivery. If you believe your product is damaged or defective, contact us as soon as possible so that we can review your claim within the applicable 15-day period.
This policy does not limit any rights you may have under applicable consumer protection laws that cannot legally be excluded or waived.
